Are you tired of buying excavator parts that break down right after the product warranty expires? The reason this keeps happening is that most suppliers in the construction industry offer the bare minimum coverage. They’re counting on you not to read the fine print.
We decided to do things differently. Our warranty backs every part we sell for longer than anyone else because we’ve tested the quality enough to stand behind it.
If you’re wondering how we built the longest warranty in the business, here’s what we’ll cover today: the difference between written warranties and implied warranty protection, our quality control testing process, why cheap parts fail so fast, and what actually happens when you need warranty service.
At the end of the day, understanding how warranties work keeps you from making expensive mistakes with your equipment. Stick with us until the end, and you’ll know exactly what to look for when purchasing excavator parts.
What Makes a Product Warranty Actually Worth Something?
A product warranty protects you from defective parts and manufacturing failures for a set time period. You might be thinking all warranties work the same way. Well, that’s where most contractors get tripped up. The difference between warranty types changes what’s covered and how long that coverage lasts.
So here’s the deal. Some warranties come written on paper with exact terms. However, others exist automatically under state law whether the seller mentions them or not. Understanding these differences means you’ll know what protection you actually have when a part goes bad.
Written Warranties vs Implied Warranty Protection
Written warranties spell out exactly what’s covered and for how long in clear terms that you can reference later. That’s pretty obvious, right? The company puts everything in writing, so there’s no confusion about what they’ll fix or replace.
Now, implied warranty protection works differently because it exists under state law even without paperwork. Every seller automatically promises that parts will work as expected for normal use.
You know what? Most excavator parts come with both types, but companies rarely explain how they work together or which one applies to your situation.
Limited Warranty Coverage in Construction Equipment
A limited warranty typically covers manufacturing defects but leaves out normal wear from daily operation on the jobsite. The reason companies use limited coverage is that it protects them from paying for operator error or improper installation that damages the part.
Also, understanding what’s excluded matters way more than knowing what’s covered in the fine print. Most warranty claims get denied because the damage falls under one of those exclusions.
So check for things like misuse, lack of maintenance, or environmental damage before you assume a defective product will get replaced.
Extended Warranty Options for Excavator Parts
An extended warranty adds extra years beyond standard coverage, but you pay more upfront for that longer protection period. Well, here’s the thing. Most contractors skip extended coverage because original warranties usually expire before parts actually fail in the field.
For example, if your standard warranty runs two years but the part typically lasts five, you’re paying extra for coverage you won’t use.
Next, consider the cost against potential repairs. Extended plans only give you real bang for your buck if you’re keeping equipment past five years minimum, and the numbers actually make sense.
The Testing Process: How We Ensure Quality Control
Most suppliers test maybe one in every hundred parts and hope the rest work fine. That’s insane, isn’t it? After over 30 years in the excavator parts business, we’ve seen what happens when companies take that approach. Parts fail fast, customers lose money, and trust disappears.
The good news: we do things differently. Every part batch gets stress tested beyond normal operating conditions before we approve it for sale. We’re not cutting corners like other suppliers who skip this step to save a few bucks.
What’s more, we source from manufacturers who provide complete material composition documentation and certifications upfront. No exceptions to that rule.
However, lab testing only tells part of the story. Field testing with actual contractors reveals real problems that controlled environments miss completely. When parts perform under real jobsite conditions in Queens and Brooklyn, we know they’ll hold up.
That’s how we became a leading supplier of trucks and their parts while maintaining quality control standards that actually mean something.
Why Most Excavator Parts Fail Within Two Years
Most parts fail because manufacturers cut corners on materials and quality checks to save money. Understanding why this happens keeps you from making the same mistakes when sourcing excavator parts for your equipment. So let’s break down the main culprits.
- Low-Grade Materials: Cheap recycled steel can’t handle repeated stress from heavy equipment. Well, when manufacturers use inferior materials, the metal breaks down fast under real working conditions. What’s more, these materials have inconsistencies that create weak spots (and the damage adds up fast).
- Poor Welding Quality: This is where most people go wrong when picking the cheapest option. Bad welds look fine at first, but crack under normal job-site pressure. The difference shows up when those joints start failing on you.
- Skipped Heat Treating: Suppliers skip this step to cut costs, which reduces part durability big time. Heat treating strengthens metal, but when it’s skipped, parts work fine for a few months, then fail way before they should.
- Inadequate Inspections: Most suppliers don’t catch defects because they’re not looking hard enough. When a defective product reaches your site, you’re the one dealing with downtime and replacement costs.
You know what? After seeing this happen for three decades, we test everything before it leaves our facility. Also, that’s exactly why our warranty lasts longer than the industry standard.
Our Quality Assurance System Explained
After 30 years in the business, we’ve seen every way a part can fail. So we built a quality assurance system that catches problems before they reach your equipment. Fair warning, though, our process takes longer than what most suppliers do, but that’s the reason our parts last.
We use a three-step system that covers every stage from sourcing to final testing. What’s more, each step has specific quality requirements that parts must meet before moving forward. However, if something fails at any point, we reject the entire batch.
Supplier Vetting and Material Sourcing Standards
We only work with manufacturers who’ve supplied construction equipment for ten years. That’s pretty obvious, right? Experience matters when you’re dealing with parts that face serious stress on jobsites.
Also, every supplier must provide third-party material testing results before we place orders. No exceptions to that rule. What’s more, we run random inspections at supplier facilities to catch quality issues before parts even ship to us. So if their purchasing standards don’t meet our specifications, we find someone else.
In-House Testing Before Parts Hit Our Shelves
Parts get measured against OEM specifications to verify they match exact dimensional requirements. Well, even small differences can cause big problems when parts don’t fit right. So we check everything before it goes on our shelves.
Next, stress testing simulates months of field use in just days to reveal weaknesses. However, here’s the thing. Any part that fails testing gets rejected, even if it technically meets minimum standards. We’re looking for performance that exceeds the baseline, not just barely passes it.
Real-World Field Testing with Local Contractors
In our experience working with contractors across New York, lab results don’t always match what happens on actual jobsites. So select contractors in Queens and Brooklyn test new parts under real working conditions first. You know what? This step catches installation issues or performance problems we didn’t see coming.
Also, feedback from operators are unavoidable because they’re the ones using this equipment every day. What’s more, parts only enter full inventory after passing three months of real work. That transition from testing to production only happens when we’re confident the quality holds up.
What Happens When You Actually Need to Use the Warranty?
When you need warranty service, the process should be simple and fast. Most companies make you fill out forms and wait days for approval (not the most exciting task, admittedly). We skip all that because downtime costs you money every hour your equipment sits idle.
Our warranty process starts with a quick phone call, not paperwork. Contact us, explain what failed, and we’ll handle the rest. We ship replacement parts the same day for claims filed before 2 pm on weekdays. That’s how we keep your equipment running instead of sitting in the shop.
Here’s what really sets our service apart. No restocking fees or complex approval processes that delay your repairs. When a covered part fails, we replace it and get you back to work. Our company tracks every warranty claim to spot patterns that might signal bigger issues with specific manufacturers.
The Real Cost of Cheap Parts Without Solid Coverage
Saving money up front on cheap parts usually costs you way more down the road. Let’s be real here, when you factor in downtime, emergency replacements, and repeat failures, those “bargain” parts end up being the most expensive choice you can make.
- Equipment Downtime Losses: Failed parts mean your equipment sits useless while you wait for replacements. Each hour of downtime costs hundreds in lost work that you can’t bill to clients. The math adds up fast when a job gets delayed because one cheap part couldn’t handle the stress.
- Emergency Replacement Premiums: When parts fail unexpectedly, you need replacements right now (this happens more often than you’d think). Other suppliers charge premium prices when you’re desperate and can’t wait for standard shipping. That markup alone often costs more than buying quality parts from the start.
- Multiple Failure Cycles: Cheap parts fail, you replace them with more cheap parts, and the cycle continues. Each replacement means more downtime, more labor costs, and more frustration. Meanwhile, quality parts with solid coverage keep working while your competitors deal with constant breakdowns.
- Slow Warranty Response Times: Even when cheap parts come with warranty coverage, the claims process drags on forever. Days turn into weeks while you’re waiting for approval. That extended downtime costs far more than any money you saved on the initial purchase.
Think about it this way. One quality part with a real warranty backing keeps you working. Five cheap replacements over the same period keep you waiting. The choice gets pretty clear when you look at the actual cost of lost time and repeat repairs.
Get Parts That Last (and a Warranty That Means It)
Our warranty isn’t just a promise on paper. It’s backed by over 30 years of quality assurance testing and a real commitment to keeping your equipment running. We’ve built the longest warranty in the industry because our parts can actually handle it.
When you choose excavator parts with solid coverage, you’re choosing less downtime and more confidence in your equipment. The difference shows up on every jobsite when your parts keep working while others are replacing theirs.
Ready to get parts that actually last? Contact Bites Off Broadway, and let’s talk about what your equipment needs. We’ll match you with parts that come with warranty coverage you can actually count on when something goes wrong.